Click "+" below to view some frequently asked questions

In order to shop the ATCO One Store, you must be a registered user. First–time shoppers will be prompted to enter information such as User Name and Password, name, address, e–mail address, and phone number. This information will default to your billing and shipping information. If your billing and shipping information are not the same, those may be changed when you are ready to complete your order. You can also change this information by clicking on the My Account button. Once you have registered, the catalogue will remember you each time you visit.

Shopping the ATCO One Store is similar to s hopping anywhere – you are in control. In order to purchase an item, you must first add it to your shopping cart. To do this, click on the product you want to purchase from the product thumbnail pages. A detailed product description will be presented, along with a menu allowing you to enter the specific quantity you wish to purchase and/or to specify the size you want (if applicable). Current on–hand inventory is also displayed here. Once you have selected the product and specified size and/or quantity, click the Add to Cart button. You will see the product appear in your Shopping Cart. This Shopping Cart will expand to include all of your selections and it also allows you to remove or update those selections by clicking on the Remove button or by clicking on the product name to take you back to the product detail page, where changes can be made. At any time, you can see an expanded version of the Shopping Cart by clicking on the View Cart button located at the bottom of the Shopping Cart.

Shopping for ATCO One products online is safe, secure and easy. Just follow these simple steps:
• Browse through the ATCO One Store by clicking on a department and then clicking on the products that interest you.
• Add items to your shopping cart.
• Register or verify your shopper information.
• Select your payment method and submit your order.
• Print your View Cart page or your receipt.

Customer Service phone number: 1-855-235-1870
Email us: ATCO@staples.com

For Custom Orders, contact your Representative:
Sandy Rosen | 778-385-7253 | sandy.rosen@staples.com

When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.

We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.

Express Deliveries: For next day delivery, we would need to have receipt of your authorized order by 10:00 am EST. The delivery rates vary for pre-9:00 am, 10:00 am and 12:00 noon respectively and the Customer Care Team will advise you accordingly

Please Note: Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.

Special Delivery Instructions: Please contact our Customer Care Team with any special instructions as soon as your order has been placed. If your order is being delivered to a destination which has special delivery details or instructions, please provide as much detail as possible.

If you wish to change or cancel an order that has not yet been dispatched contact our Customer Care Team at 1-855-235-1870 any time between 8:00 am and 6:00 pm Monday to Friday EST, excluding public holidays.

Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has been already been dispatched, we will look into each inquiry separately and advise of a suitable resolution.

Please report any delivery, quantity or quality discrepancies to ATCO@staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.

Purchases are backed by our 30-day Satisfaction Guarantee. A full credit, not including shipping, will be given for merchandise returned within 30 days of receipt at your address, for any reason. Staples Promotional Products will replace, at no additional charge including shipping, any defective merchandise returned within 30 days.

Please note that ALL returns require you to contact your Customer Care Team for a Returns Authorization Number prior to returning any product.

If an error in sizing or product has been made by Staples Promotional Products please call your Customer Care Representative at 1-855-235-1870 for a returns authorization number. SPP will make arrangements to have the package picked up and returned to our distribution centre. An exchange can be processed immediately for you. Once the package is received a credit will be issued for the original merchandise. If you have made an error in sizing or product selections please call your Customer Care Representative at 1-855-235-1870 for a returns authorization number. You will be directed on where to ship the package to. You can select to have an exchange processed immediately or wait until the package has been returned and a credit/replacement is processed. The following are not covered by the 60-day Guarantee and may not be returned unless defective: • Custom imprinted items • Discontinued items

All discontinued products are considered a final sale and returns will not be accepted. The Return authorization number MUST appear on the package or the shipment will be refused. The ATCO One Store Customer Service Team is available at: ATCO@staples.com. Or you can call and speak directly to a Customer Service Representative at 1-855-235-1870. Return information is printed on the back of the packing slip that accompanies your order.

Delivery: Items that are in stock can be shipped within 3-4 business days from receipt of order. All items are shipped via UPS. UPS cannot ship to post office boxes or to APO/FPO addresses and does not deliver on Saturday. Rush Orders: Call by 2:00 p.m. Eastern Time, and we will absolutely, positively guarantee shipment of product the same day - via UPS Expedited Service of your choice. During seasons of peak volumes, carriers may implement ‘peak season surcharges’ which are typically publicly announced by the carriers when in effect. Therefore, it is possible freight rates may vary during these times. If you have any questions, our customer care team would be happy to support. We thank you for your understanding and continued partnership.

If your gift card doesn’t work, please contact ATCO@staples.com

Yes. This works just like any other e-gift card. Any total will remain on the card for future use.

Yes! You can use your credit card for any overages! Please make sure that you enter the proper billing address for the credit card that you are using.